Terms and Conditions

100% Satisfaction Guarantee. If upon receiving your order, you are dissatisfied for any reason whatsoever, please return your order in its original condition and packaging and we will reimburse you for the full amount of the item. Please ensure the item is returned to us in it's original condition and packaging unless faulty within 14 days of the date the item is delivered to you.
You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing) and you will also be responsible for the cost of returning the goods to us unless your order arrives damaged, faulty, or incorrect.

In the event of an item being delivered faulty or damaged in transit,,we will be happy to arrange either a refund or replace the product at the customers discretion. All faulty or damaged items must be notified to Pawprints within 24 hours of delivery of the product, by emailing us at pawprints-catshop@myway.com or by telephone on 44 (0)1332 663296.
LATE AND LOST ORDERS
In the unlikely event that your order should fail to arrive within a reasonable delivery time (eg. UK 3-5 working days)then please email us and we will carry out an investigation with our courier and endeavour to get your package delivered to you. Should you wish to cancel your order and it has been dispatched by us you will be liable for any cost incurred by us for the goods being returned back by our courier.
If the order has failed to arrive within 14 working days form the date of placing your order it is deemed by us to be lost. Should you fail to report to us that the parcel has not arrived within this time and we have a signature of delivery from our courier we will be unable to claim for loss of your items from our couriers and therfore unable to replace your goods. Should you refuse to sign for your package within this 14 day period you will be liable for any cost incurred by us for the goods being returned back.
In the very unlikely event that your order is lost in the post we will launch a full investigation in conjunction with Parcelforce as to how and why the item became lost. Once we are able to establish the item is definitely lost we will redeliver the goods, this may take up to 30 days from the date of posting. However should you wish us to dispatch your order again at once you will have to accept resposibility of the cost of this until your claim has been completed by the courier. We will not charge your card until investigations have been completed and any failure to co-operate with us or our courier during this investigation could jeopardise your claim for loss. Should your missing order arrive and you fail to inform us within 7 daysof delivery to you then you will be liable for the cost of both the original and replacement order.
We cannot be held responsible for any loss including consequential loss if a product does not arrive on time.

Delivery of goods.
We offer a standard Royal Mail 3-5 working day service within the UK mainland..

We reserve the right to modify our terms and conditions at any time and in any way. These terms and conditions are subject to English Law and the exclusive jurisdiction of the Courts of England and Wales. No contract will subsist between you and Pawprints for the sale by it to you of any product unless and until we accept your order by e-mail confirming that it has dispatched your product.

All prices remain valid at the time you placed your order.
ALL TRANSACTIONS ARE PROCESSED IN THE UK AND EXCHANGE RATES ARE USED AS AT THE TIME OF PURCHASE BY OUR MERCHANT ACCOUNT.
DUE TO COST AND CUSTOMS RESTRICTIONS WE REGRET WE CANNOT SHIP LARGE ITEMS TO EUROPE, ALL EUROPEAN ITEMS MUST BE UNDER 2KG AND FIT IN A SMALL PACKET AND WE DO NOT SHIP OUTSIDE OF EUROPE. HOWEVER IF YOU CHOOSE TO ORDER AND WE HAVE TO REFUND YOUR MONEY YOU WILL BE LIABLE FOR ANY CHARGES INCURRED BY US FROM THE MERCHANT. IF YOU ARE IN ANY DOUBT PLEASE PHONE 441332663296 AND PLACE YOUR ORDER BY PHONE.

 IT IS ALSO THE CUSTOMERS RESPONSIBILITY TO ENSURE THE DELIVERY ADDRESS IS CORRECT AS WE WILL NOT CHANGE/AMEND IT ONCE IT HAS LEFT OUR PREMISES . ORDERS SENT VIA AIRMAIL ARE ALSO NOT INSURED AND YOU THEREFORE ACCEPT FULL RESPONSIBILITY SHOULD YOUR ORDER NOT ARRIVE. WE ARE ALSO NOT RESPONSIBLE FOR DUTIES AND LOCAL TAXES IMPOSED ONCE THE ITEMS ORDERED ENTER YOUR COUNTRY. THESE ARE THE SOLE RESPONSIBILITY OF THE PURCHASER. WE ACT SOLELY AS AN AGENT FOR YOU OUR CLIENT
These terms and conditions we hope are fair to both parties and they do not affect your statutory rights as a consumer. Complaints will always be dealt with and acknowledged within 5 working days. All complaints are handled fairly ,confidentially, and effectively within 30 days. Any complaints can be submitted using one of the following methods.
E-Mail pawprints-catshop@myway.com
Tel 44 01332 663296
Postal Address

Pawprints
90 Derby Road
Spondon
Derby
DE21 7LX
United Kingdom.


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